Research shows that automated voice attendants drive business away. According to the International Customer Management Institute, clients who reach an automated phone system versus a live person, report they will do less business with the company.
Many small businesses face the same dilemma; they can’t afford a full-time receptionist. A virtual receptionist service can provide a cost-effective solution. Highly personalized, yet outsourced telephone receptionist services, offer a variety of affordable call system solutions, including having calls answered in the company name by polite professional receptionist, managed call forwarding, conference calling, appointment scheduling, voicemail and more.
Leaving messages and returning calls are inherent to doing business, but a good system of communications can improve your telephone image as well as productivity. Small businesses can create a big business image on a small business budget.