Benefits of A Virtual Receptionist | Virtual Receptionist Services

What are the benefits of using a Virtual Receptionist?

A virtual receptionist can make a good impression for your business at a fraction of the cost of hiring, training and employing a live receptionist at your office. The professional image and consistency of a virtual receptionist is one reason why more and more people are employing virtual receptionist services. Attorney’s, sales professionals, trades people, and even home based businesses use virtual receptionist services to convey a more professional image to current and prospective clients.

Each time someone interacts with your business, they are left with a distinct impression. You may have the best product, the best services, or the lowest prices in your industry, but if you appear disorganized or unprofessional when customers call, it can harm your reputation. On the other hand, a good phone experience with a live receptionist leaves customers, partners and potential clients with the impression of a well run office.

With a virtual receptionist, your clients speak with a live receptionist, instead of getting an automated system, answering machine, voicemail or a rushed business owner with no time to answer questions. A virtual receptionist also allows a business to establish a presence in multiple markets and have a local phone number for each one. Services provided by a virtual receptionist vary, and can be customized to meet the needs of a business. Below are some of the most basic services of a virtual receptionist.

Hold music – If your client must be placed on hold they listen to melodious hold music – not dead air.

Multiple Line Phone Systems – Virtual receptionist helps you avoid missing calls or forwarding callers to voicemail.

Live Call Screen, Transfer and Forwarding – Virtual receptionists can screen your calls and prioritize them for you, making sure you receive the most important calls first.

Calendar/Appointment Scheduling – Virtual receptionists can help you get organized and stay organized as a point of contact for your meetings and appointments.

Order Processing and Customer Service – Your customer may have found you through your website, but they want to talk to a real live receptionist before ordering.

Live Outbound Calling –Virtual receptionist actively partner with you to grow your business, find new clients, and remind clients of appointments.

Toll Free Or Local Phone/Fax Number – Increase customer calls with a toll free 800 number, or gain local credibility with a local phone or fax number

Voicemail and Voicemail to Email – Get your voicemail via email or on your phone, whichever you prefer.

Fax to Email and Professional Email Address – Get your faxes in your inbox and never worry about having a fax machine again.

Live Answering Minutes Plans – Flexible call packages let allow you to pay only for the minutes you use