These questions are some of the most commonly asked questions based on the services we provide.  If you have a question that is not displayed below or require additional assistance, please call us Toll Free at 888-404-9634 orÂ
Question: How will my callers reach the my Receptionist?
Answer:Â Your customers call your usual business numbers and are routed seamlessly to your Receptionist via Call Forwarding, a service provided by your telephone company. Â You are welcome to publish your LAR Assigned Local or Toll-Free Telephone number which means no need to forward calls and may relieve the need for high volume cellphone contracts when used as your main line.
Question: Can I forward my cell phone to your service?
Answer:Â Yes, you can forward any number of business or personal lines to your exclusive phone number.Â
Question: Do you answer 24 hours a day, 7 days a week, 365
days a year?
Answer:Â Our LiveAnswerReceptionist answer your calls live Monday-Friday 9am-5:00pm EST. Â Our Virtual Receptionist will professionally answer your calls before or after business hours. Â You can also have your calls redirected from your Virtual Receptionist after hours to any number of your choosing such as a cellphone or other.
Question: Do you offer your services nationwide?
Answer:Â With today's technology, we are able to offer our services worldwide. Â It does not matter where your business is physically located.Â
Question: What kind of training does your staff go through?
Answer: Â Our LIveAnswerReceptionists receive extensive training in call handling procedures and customer service protocol. Â We place a tremendous emphasis on providing First Class Service. Â We will ask for your feedback repeatedly to ensure you are 100% Satisfied. Â We aim to please.
Question: How does your LiveAnswerReceptionist know
    what questions I need asked of the caller and what
    information I require?
Answer:Â We custom design our scripts to meet your needs. Â Our programming department will design a screen layout that will allow our LiveAnswerReceptionists to ask the right questions of the right people. Â You will need to complete a three page provisioning questionnaire. Â This questionnaire will allow our LiveAnswerReceptionst to handle your phone callers with the same care and professionalism you do.
Question: How can I get my messages?
Answer:Â You can choose the delivery method that works best for you, including e-mail, voice mail, fax, text message, or having your LiveAnswerReceptionist read your messages back to you.Â
Question: Is there a limit to how many employees can receive
the same message?
Answer:Â No, our system can be programmed to deliver the same message to multiple recipients at the same time. Â The recipients can even be using different types of devices, such as one may receive the message on a cell phone, another on a pager, and others may simply receive the message as a notification on their e-mail.Â